FAQs

Welcome to our FAQ page! Here you can find simple answers to common questions about our fitness clothes, orders, shipping, returns and support. Feel free to contact our support team if you need more help.
1. General Questions
What is Youlehuanylh?
youlehuanylh.com is an online store for affordable, high-quality men’s and women’s fitness apparel. We sell stylish, soft and stretchy activewear for gym workouts, yoga, running and daily casual wear.
What types of fitness clothing do you sell?
We offer a full line of activewear, including yoga pants, sports bras, workout tops, jumpsuits, men’s training shirts, joggers and compression clothes. All items are sweat-wicking, stretchy and comfortable for exercise and daily wear.
Are your fitness clothes suitable for all workout scenarios?
Yes. Our clothes fit different scenarios. Light, breathable styles work great for yoga and daily wear. Compression and thickened styles suit gym training, running and high-intensity workouts. All designs are also suitable for casual outings.
2. Product & Size Guide
How do I choose the right size?
Each product page has a clear size chart in inches and centimeters. Choose your normal size for tight yoga and compression wear. Size up if you prefer a loose fit. Contact us if you are between sizes.
What fabrics are your fitness clothes made of?
Our clothes are made of premium polyester, spandex and nylon blends. The fabric is stretchy, quick-drying, breathable and skin-friendly. It is durable, not easy to fade or deform, and uses seamless stitching for comfortable movement.
Do the clothes fade or shrink after washing?
Our products are tested for color fastness. They will not fade, shrink or deform with normal cold water washing and low-temperature drying. Avoid high heat, strong detergent and long sun exposure to extend service life.
Are the sports bras supportive enough for high-intensity workouts?
Yes. We have two support levels. Medium-support bras fit yoga and daily wear. High-support bras provide firm anti-shake support for running, jumping and high-intensity workouts.
3. Order & Payment
How can I place an order?
Select your favorite items, choose size and color, add to cart and check out. Fill in your shipping address, pay for your order, and you can check order status in your account anytime.
What payment methods do you accept?
We accept credit cards, debit cards and mainstream online payments. All payments are fully encrypted and safe.
Can I modify or cancel my order after payment?
You can modify or cancel your order for free within 24 hours before shipment. Once shipped, orders cannot be changed or canceled. You may return or exchange items after delivery.
Why was my payment failed?
Payment failures are usually caused by insufficient balance, expired card access or network issues. Please check your payment info or try another method. Contact us if the problem continues.
4. Shipping & Delivery
What are your shipping rules and delivery time?
We offer global shipping. In-stock items ship in 1–2 business days. Standard shipping takes 7–15 business days. Expedited shipping takes 3–7 business days. Delivery time varies by location.
How can I track my package?
Once your order ships, we will send a tracking number and link to your email. You can track your package status online anytime.
What should I do if my package is delayed or lost?
If your package is delayed or missing, please contact our support team. We will check with the logistics provider and offer a refund or reshipment if needed.
5. Return & Exchange Policy
Do you support returns and exchanges?
We support 30-day free returns and exchanges. Items must be unused, unwashed, undamaged and kept with original tags. Worn or damaged items cannot be returned.
How to apply for a return or exchange?
Submit a return/exchange request in your account. We will review it within 24 hours. After approval, send back the items, and we will process your refund or new shipment after inspection.
Who will bear the return shipping fee?
We cover return shipping fees for our errors (quality issues, wrong items or sizes). Customers pay return fees for personal preference returns.
How long will the refund take?
Refunds are processed within 1–3 business days after we receive and check your returned items. Funds will return to your original payment method.
6. Account & Privacy
How to register and manage my account?
You can register an account with your email. In your account center, you can manage personal info, view orders, track packages and get member discounts.
Is my personal and payment information secure?
Your personal and payment data is fully encrypted and protected. We will never sell or share your private information.
7. Customer Support
What is your customer service working time?
We provide 24/7 online customer support. We will reply and solve your problems as soon as possible.
How to contact customer service?
You can use the Online Support entry on our website or email us. We reply to all m